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Return, Exchange and Refund Policy

Last updated: December 24th, 2022

Thank you for shopping at The Adventures of Penelope Anne®

If, for any reason, You are not completely satisfied with a purchase. We invite You to review our policy on Return, Exchange and Refund Policy.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return, Exchange and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Golden Dog Enterprises, 213 Boulder Rock Dr., Palm Coast, FL 32137


Goods refer to the items offered for sale on the Service.


Orders mean a request by You to purchase Goods from Us.


Service refers to the Website.


Website refers to The Adventures of Penelope Anne®, accessible from


You/Your means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.



Conditions for Returns and Exchanges

In order for the Goods to be eligible for a return or exchange, please make sure that:


The Goods were purchased within the last 30 days.

Original receipt of purchase must accompany Goods.

If You want an exchange, the exchange must be the same item, which includes Your specifications or personalization. 


The following Goods cannot be returned:

The Goods can not be returned or exchanged after 30 days of original purchase.


The supply of Goods made to Your specifications or clearly personalized.


The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.



Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Golden Dog Enterprises

213 Boulder Rock Dr.

Palm Coast, FL 32137


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Refund, Return & Exchange Policy, please contact us:


By email:

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